Refund policy

Refund & Return Policy

At SANGNI HOME, we take immense pride in the craftsmanship of our solid wood mirrors and want you to be completely satisfied with your purchase. 

1. 100% Safe Transit Guarantee (Damaged in Transit)
Mirrors are fragile home decor items, and we take extreme care in our packaging. However, if your mirror arrives damaged, broken, or defective during shipping, we will provide a 100% free replacement or a full refund.

How to report damage: Please contact our customer support team within 72 hours of receiving your package.
- Required information: Send your order number along with clear photos of the damaged mirror, the shipping label, and the outer packaging to our support email.
- No return of broken glass required: For your safety, you will not be required to ship shattered glass back to us. Once verified, we will expedite a replacement or issue your refund immediately.

2. 30-Day Standard Return Policy
If you change your mind or the mirror does not fit your space as expected, you may request a return within 30 days of delivery:
- Items must be in their original, unused condition, with all protective padding, hanging hardware, and original packaging intact.
- Customers are responsible for the return shipping costs for non-quality-related returns. We strongly recommend using a trackable and insured shipping service, as we cannot issue refunds for items damaged during return transit.
- Custom-made or final sale items are not eligible for standard returns.

3. Refunds Process
Once your returned mirror is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund:
- Approved refunds will be automatically credited to your original method of payment within 3 to 5 business days.
- Note that processing times may vary slightly depending on your bank or credit card provider.